Growth ring: AI and automation
AI chatbots and smart site search
A chatbot that knows your business, and search that finds the right thing.
Most customer questions have been answered before: opening hours, prices, delivery areas, which product suits them. We build AI chatbots that answer from your own content, and site search that understands what people mean rather than just matching words, in English and Arabic.
AI chatbots, smart site search, workflow automation and business tools such as reporting dashboards, forecasting, inventory and POS. They take repetitive work off your team.
Who this is for
An AI chatbot answers customer questions on your website or WhatsApp from your own approved content, and hands the conversation to a person when it should. Smart site search uses the same technology to match what a visitor means, not just the words they type, across products, listings or articles. We design, build and connect both for UAE businesses, bilingual from the start.
- Shops, clinics, restaurants and agencies answering the same questions all day
- Online stores whose search returns nothing for misspellings or Arabic queries
- Property and listing sites with hundreds of items to search
- Businesses that want after-hours enquiries captured, not lost
Problems we solve
- Customers message at night and nobody replies until morning.
- A chatbot answers common questions straight away from your approved content, collects the details you need, and passes the enquiry to your team with a summary.
- Your site search returns nothing useful.
- Semantic search matches meaning, so 'cheap two-bed near the metro' or a misspelled product name still finds the right results, in either language.
- You worry a chatbot will make things up.
- The bot answers only from content you approve, says when it doesn't know, and offers a person instead. Conversations are logged so we can review and improve them with you.
What's included
- Website chatbot
- A chat assistant designed to match your brand, grounded in your pages, FAQs, menus or catalogue, answering in English or Arabic.
- WhatsApp chatbot
- Automated replies and enquiry capture on the WhatsApp Business Platform where your account allows it, following Meta's opt-in rules, with a person taking over when needed.
- Smart site search
- Search across products, listings or articles that understands intent, synonyms and both languages, with filters that still behave as expected.
- Lead capture and handover
- The bot collects a name, the need and contact details, then sends them to your inbox, CRM or WhatsApp with a short summary.
- Review and tuning
- A simple log of the questions asked and answers given, so we can close gaps and add content each month.
How it works
- 1
Gather the answers
We collect the content the bot may use and agree what it must never say.
- 2
Design the conversation
Tone, greeting, handover rules and the look of the chat window, in both languages.
- 3
Build and test
Tested on real questions in English and Arabic before it goes live.
- 4
Launch and improve
We review conversations after launch and fill the gaps.
Will the chatbot make up answers?
It is set up to answer only from content you approve and to say when it doesn't know. No AI is perfect, so we test it on real questions before launch and review the logs afterwards.
Can it work on WhatsApp?
Yes, through the WhatsApp Business Platform, if your business account is eligible. Customers need to opt in before you message them first, which is Meta's rule.
Does it understand Arabic?
Yes. Current models handle Arabic and English well, including messages that mix the two. A native speaker should still check the answers during testing.
What does an AI chatbot cost?
There is a one-off build, which depends on how much content it draws on, the channels (website, WhatsApp or both) and any connection to your CRM, plus usage fees from the AI provider, usually modest for a small business. Pick a budget band in the contact form and we will estimate both before anything is built.
Tell us what you need
Send a few lines about your business and the project. Our team will reply with questions or a time for a video call.